Privacy Policy

Information We Collect

We collect only the information needed to respond to you and to run the Website:

• Information you give us: your name, email address, phone number, city, company name and any message you send through our enquiry and contact forms, by email, by phone or on WhatsApp.
• Account and order details: if you create an account or place an order, your billing and shipping address and order history.
• Technical information: your IP address, browser type, device information, pages visited and the date and time of your visit, which are collected automatically through server logs and cookies.

How We Use Your Information

• To respond to your enquiries and share product, pricing and manufacturing information you request.
• To process orders and provide third-party manufacturing, private label and other services.
• To contact you by phone, email or WhatsApp about your enquiry or order.
• To send website notifications, such as form submission alerts and order emails.
• To maintain, secure and improve the Website and prevent spam, fraud and misuse.
• To meet our legal and regulatory obligations.

We do not sell, rent or trade your personal information to anyone.

Google API Services and Google User Data

The Website uses Google APIs, including the Gmail API, only to send emails from Medlo Biotech’s own Google account, such as enquiry notifications and replies to the messages you submit. This access is authorised by Medlo Biotech for its own account. The Website does not ask visitors to sign in with Google, and we do not access, read or store data from any visitor’s Google account.

Any information received from Google APIs is used only to provide the email-sending function described above. It is not sold, not used for advertising, and not shared with third parties except as needed to provide this function, to comply with the law, or to protect against security threats.

Medlo Biotech’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies

The Website uses cookies, which are small files stored on your device that keep the site working properly (for example, remembering your cart or session) and help us understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the Website may not work correctly without them.

Third-Party Services and Embedded Content

We work with trusted third-party services to run the Website. They may process your information under their own privacy policies:

• Google (Gmail for email delivery, Google Maps for our location map, YouTube for embedded videos)
• WhatsApp / Meta, when you contact us through the WhatsApp chat button
• Our hosting provider, which stores the Website and its data on secure servers

Embedded content from other websites, such as maps and videos, behaves as if you had visited that website. Those websites may collect data about you, use cookies and track your interaction with the embedded content.

Sharing of Information

We share your information only when it is necessary:

• With our staff and service providers who need it to respond to your enquiry or fulfil your order, and who are required to keep it confidential.
• When required by law, a court order or a government authority.
• To protect the rights, property or safety of Medlo Biotech, our customers or others.

Data Retention and Security

We keep your personal information only for as long as we need it to serve you, run our business and meet legal requirements, and then we delete it securely. We use reasonable technical and organisational measures to protect it, including SSL encryption, restricted access and secure hosting. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information.
• Withdraw your consent to being contacted by us at any time.

To make a request, email us at medlobiotech@gmail.com. We will respond within a reasonable time.

Children’s Privacy

The Website is meant for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has given us their information, please contact us and we will delete it.

Links to Other Websites

The Website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, so please read their privacy policies before sharing any information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Please check this page from time to time to stay informed.

Contact Us / Grievance Officer

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact our Grievance Officer:

Medlo Biotech
Plot no. 26j, HSIIDC Rd, Barwala Industrial Estate, Alipur, Haryana 134118, India
Email: medlobiotech@gmail.com
Phone: +91 77173 04952